At AbayaBoutiquecc, we are committed to ensuring your satisfaction with the products you purchase. If you are not completely satisfied with the items in your order, we offer a flexible return and exchange policy. Please read the following return and exchange guidelines carefully:

Return and Exchange Conditions:

• Application Period: You can apply for a return or exchange within 14 days of receiving the item.
• Item Condition: Returned or exchanged items must be in their original condition, unused, and include the original tags and packaging.
• Special Cases: Customized items, sale items, or clearance items are not eligible for return or exchange.

Return and Exchange Process:

1. Submit Request: Please submit a return or exchange request via our customer service email support@abayaboutiquecc.com, including your order number and item information. Indicate in your email whether you wish to return or exchange the item.
2. Confirm Return: Our customer service team will confirm your return or exchange request and provide the return address and detailed instructions.
3. Return Item: Send the item back to the specified address, with shipping costs borne by the customer. Please use a trackable shipping method to ensure the safe return of the item.
4. Item Inspection: Upon receiving the returned item, we will inspect it. If the item meets the return and exchange conditions, we will process the refund or exchange within 7 business days.

Refund Processing:

• Refund Method: Refunds will be returned to your original payment account. The refund amount will be the item price, excluding the initial shipping fees.
• Processing Time: Refund processing time typically takes 7 business days, though this may vary depending on the payment method.

Important Notes:

• During the return and exchange process, the shipping risk for the item is borne by the customer. Please ensure the item is protected with proper packaging when returned.
• If you are returning or exchanging an item due to a quality issue, please provide relevant photos and details, and we will handle it as quickly as possible.
• For any questions or further assistance, please contact our customer service team, and we will be happy to help.
  

  If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.